FREQUENTLY ASKED QUESTION (FAQs)
Yes, We supply Fresh Meat which is safe to consume.
We supply guaranteed halal meat.
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Yes, Our supplied Meat and related items are totally safe to consume if stored at recommended temperatures
Yes, We transport all our products in refrigerated vehicles, Even our motorbikes are fixed with cooler boxes to ensure Meat and other products are transported in completely controlled temperatures
For Next day delivery, order cut-off time is 9.00 PM
Orders placed after cut-off times are automatically transferred to the next day and therefore confirmation, processing and delivery process follows as per next day terms, please review our delivery terms here
Of course, we can support your urgent order request at additional charge of 30 AED during the routine delivery slots and 50 AED during 7.00 PM to 9.00 PM. Please contact us at +971 58 832 8535 regarding urgent deliveries as all urgent orders are strictly subject to availability. Additional delivery charges may apply. Please review our Delivery Terms here.
Our Routine Delivery Slots are between 10.00 AM to 5.00 PM. We do however handle special urgent orders until 9 PM subject to delivery terms. Please review here
We only procure fresh meat from our suppliers and regulate the freshness at each step. Our processing facility is equipped with state-of-art equipment to ensure freshness. Furthermore, we also ensure that procured meat is cut, packed and delivered within 1-2 days.
We procure meat which has a validity of at least Shelf life of 5 days, however we only supply to our customers within 1-2 days after procurement to ensure maximum freshness. We highly recommend our customers to freeze the meat immediately if not cooked the same day to avoid meat from going to a bad state.
In most cases, you can, however we suggest to store in freezing temperatures if not cooked within few hours. Our meat is fresh for consumption the same day if stored between 2-50C
Gross weight is the actual weight of Meat and related products, where as Net weight is the cleaned and safe to consume Meat
As per average industry standards and cleaning procedures, Meat and related products differ 80-120 Grams per KG from Gross to Net weight. for example if you order 500 Grams of Mutton Bone-In, it is completely normal to receive 50-60 grams less due to cleaning of unwanted skin and other parts which may be unsafe for consumption. We however add a little more to your order to ensure the weight loss in as minimum as possible.
We have ensured to fulfill all requirements by the Municipality and Related Government Entities, We are also part of Food Watch Programme and undergo time to time inspections by Municipality to ensure that the meat is prepared in healthy conditions and is best suited to consume.
Yes, all our meat (mutton, beef, chicken, etc.) is prepared in restricted designated areas.
We always welcome questions, Please Call or Whats app at +971 58 832 8535 (Use Link Here), Alternatively you can Email at firstname.lastname@example.org.
Customer Service Timings are from 9 AM – 5 PM daily
Order Notes are updated by our team to notify you on any changes or updates made to your order. Most of the time, order notes are updated to reschedule deliveries and notify you on any changes made to the order. Order notes are sent directly to your registered email address.